Terms & Policies

Shipping Policy ＋

Processing Times

All orders are processed within 3–4 business days after your order is placed.
Once your order has been packed and shipped, you will receive a tracking number via email.
Processing times may be slightly longer during high-volume periods, sales, or holidays.

Shipping Rates

Standard Shipping: R80
FREE Shipping on all orders over R599
Shipping costs are calculated and displayed at checkout.

Delivery Timeframes

We currently ship within South Africa only.

Estimated delivery time: 4–12 business days after your order has been shipped.
Delivery times may vary depending on your location and courier conditions.

Courier & Tracking

We ship orders using Aramex. Once your order has shipped, you will receive:

Your Aramex waybill number
Tracking information to monitor your parcel

Please allow some time for tracking updates to appear after shipment.

Address Changes

If you need to change your delivery address after placing an order, please contact us as soon as possible at hello@dopbru.co.za. We will do our best to update your address before the order is dispatched.

Lost or Delayed Parcels

If your parcel is confirmed lost in transit, we will gladly issue a full refund or replacement. Dop Bru is not responsible for delays caused by:

Courier issues
Severe weather
Public holidays
Incorrect shipping details provided by the customer

Shipping Days

Orders are shipped on any day that courier collections are available through Aramex.

Need Help?

If you have any questions regarding your order or shipping, contact us at hello@dopbru.co.za.

Thank you for shopping with Dop Bru 💛

Returns & Refunds ＋

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be:

In the same condition that you received it
Unused and unworn
In its original packaging
Accompanied by proof of purchase or receipt

To start a return, please contact us at hello@dopbru.co.za. If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if:

Your item is defective
Your item is damaged
You received the wrong product

We'll evaluate the issue and work to make it right as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

Personal care or hygiene products
Opened wellness products
Gift cards
Sale items

If you're unsure whether your item qualifies for a return, feel free to contact us before purchasing.

Exchanges

The fastest way to exchange an item is to return the original product once approved, then place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method within 3–7 business days. Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@dopbru.co.za.

Terms & Conditions ＋

Last Updated: 24 April 2026

1. Overview

This website is operated by Dop Bru. Throughout the site, the terms "we", "us", and "our" refer to Dop Bru. By visiting our site or purchasing from us, you engage in our service and agree to be bound by these Terms.

2. Online Store Terms

By using this site, you confirm that:

You are at least 18 years old or have permission from a parent or guardian.
You will not use our products for any illegal or unauthorized purpose.
You will not transmit viruses, malware, or malicious code.

A breach of these Terms may result in termination of your access to our services.

3. Products & Services

We strive to ensure all product descriptions, images, and pricing are accurate. However:

Colours and product appearance may vary depending on your device or screen settings.
Results from wellness products may vary between individuals.
We reserve the right to modify, update, or discontinue products without notice.

4. Pricing & Payments

All prices are listed in South African Rand (ZAR) unless stated otherwise. We reserve the right to:

Change pricing at any time.
Correct pricing errors.
Refuse or cancel orders where incorrect pricing has been displayed.

Payments are processed securely through trusted payment providers.

5. Shipping & Delivery

Delivery times are estimates and may vary due to courier delays or external factors. Dop Bru is not responsible for delays caused by:

Courier services
Weather conditions
Incorrect shipping details provided by the customer

Customers are responsible for ensuring delivery information is accurate and complete. See our full Shipping Policy above for details.

6. Returns & Refunds

We want you to feel confident shopping with us. You may be eligible for a return or refund if:

The item is defective or damaged upon arrival.
You contact us within 30 days of delivery.

Returned items must be unused and in their original packaging unless the item is defective. See our full Returns & Refunds section above for details.

7. Limitation of Liability

Dop Bru shall not be held liable for:

Any indirect or consequential damages
Reactions caused by allergies or sensitivities
Misuse or improper use of products

8. Privacy

Your submission of personal information through the store is governed by our Privacy Policy. We respect your privacy and are committed to protecting your personal information.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and branding, is the property of Dop Bru, and may not be copied, reproduced, or used without written permission.

10. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon posting on this page.

11. Contact Information

For questions about these Terms & Conditions, please contact us:

Dop Bru
Email: hello@dopbru.co.za
Location: South Africa

12. Health Disclaimer

Our products are intended to support wellness and comfort and are not intended to diagnose, treat, cure, or prevent any medical condition. Please consult a healthcare professional before using our products if you have any medical concerns or pre-existing conditions.